Namaz First by EpowerX Labs

Support, from a person.

Stuck, or something not working? Email support@namazfirst.app. A real person replies, usually within a day.

How does the lock work on iPhone?

Namaz First uses Apple’s Screen Time. You allow Screen Time access once and choose the apps that should wait, in Apple’s own app picker. At each prayer time those apps are covered by a Namaz First screen until you tap I’ve prayed. Between prayers, if the verse gate is on, the screen shows a short Quran verse and opens the apps for 15 minutes after you read it.

The screen is Apple’s: it covers the apps, but it does not silence their notifications or sound. Phone calls always work.

If the lock does not start, check that Screen Time access is still on in Settings → Screen Time, and that your apps are still chosen in Namaz First. Open the app once after changing your time zone or city so the prayer times are updated.

How does the lock work on Android?

Namaz First needs Usage access (to know which app is open) and Display over other apps (to show the prayer screen). At prayer time, opening a chosen app shows the prayer screen until you mark the prayer. Phone calls and emergency calls are never blocked.

If the lock does not start, open Namaz First: it shows which permission was turned off and lets you fix it. Some phones stop background apps, so allow Namaz First to run in the background when the app asks.

The adhan did not play

Check that notifications are allowed for Namaz First (iPhone: Settings → Notifications; Android: Settings → Apps → Namaz First → Notifications) and that the adhan is on for that prayer in the app. On iPhone, the reminder plays a short adhan with the notification; a silent or Focus mode can mute it.

The prayer times look wrong

Prayer times are calculated on your phone from your city. Check the city in the app and the calculation method your local mosque uses. Times can differ by a few minutes from a local timetable.

How do I restore my purchase?

Open Namaz First, go to Me and tap Restore purchases. On iPhone, use the same Apple Account you bought with. On Android, use the same Google account you bought with on Google Play. If it still shows as not bought, email us your Apple order ID or Google Play order number (both are in the purchase receipt email).

How do I cancel my subscription?

• iPhone: open Settings, tap your name, then Subscriptions, choose Namaz First and tap Cancel Subscription. You can also follow Apple’s guide.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions, Subscriptions, choose Namaz First and tap Cancel. You can also use play.google.com/store/account/subscriptions.

Cancel at least 24 hours before the current period ends to avoid the next renewal. Deleting the app does not cancel the subscription.

How do I get a refund?

Apple and Google handle refunds for purchases made through their stores. On iPhone, request one at reportaproblem.apple.com. On Android, request one from your Google Play order history, or email us and we will help.

Can I delete my data?

Your city, chosen apps, settings and prayer marks live only on your phone. See Delete your data and the Privacy Policy.

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